Dear noax customer,

For a speedy repair, please note the following:

1. Please call in far an RMA number and fill out our service repair form which can be downloaded as PDF file from our web-site. Please complete the form and include it with your shipment.

2. Please backup your software data because we will not be liable for any accidental loss of your data.

3. If your system is password-protected, please delete the password or give it to us. Otherwise we will reset it

4. If possible please use the original noax carton. If this is not available anymore, please package it carefully. We will not accept any liability for damages caused in transit.

5. We recommend shipping via UPS Standard . We will not carry any shipping charges for equipment in or out of warranty.

6. If necessary we can offer replacement units for the repair period for a fee. Please ask our hotline .

Our Service Department will send you a confirmation of receipt immediately after your unit is received. In general, you will receive an estimate of the repair costs. Upon acceptance of the cost estimate the repair work is carried out immediately .

Your noax Service Team

Europe:
Download PDF service repair form

America:
Download PDF service repair form

Please note:
noax will charge a sum of 100,00 EUR even if an estimate is rejected or for those without a defect.